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How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

Due to the COVID19 crisis many of these services will not be physically open but can still be contacted via helplines.

If you have a problem with accessing food rather than not being able to afford food, there are other local authorities initiatives available to help.

If you cannot afford food and need a Foodbank voucher please follow the steps below.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Get in touch with a referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

If you can’t afford food, you can call 0808 2082138 (freephone) to speak to a trained and independent Citizens Advice agent (Monday to Friday, 10am to 4pm). Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly.

Alternatively, please call 0207 924 9899 to speak to Stockwell Park Community Trust who will be able to issue you with a food bank voucher if necessary.

3. Your food parcel will be delivered to you. 

Due to COVID-19, our centre is currently not open but please be reassured we are offering a “delivery only” service to everyone with a foodbank referral. After your referral agency has issued you a voucher you don’t need to do anything else. Someone from our warehouse will be in touch with you to discuss your parcel , any dietary requirements and organise a delivery time with you. Please bear in mind it will take up to 3 days for you to receive your parcel.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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